Data We Collect and Why We Use It
When you create an account, we collect your name, contact details, and the wallet identifiers you use — such as your bKash number, Nagad account or Rocket mobile number — solely to process transactions and verify your identity. During account activity we also record device type,
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browser session data, IP address and in-app behaviour so we can keep your account secure and resolve any payment issues quickly. If you contact our support team, that conversation is stored to maintain a record of your query and any resolution we reached. We do not
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sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors need to complete or reverse a transaction. Where we rely on third-party analytics to understand how the platform performs, those tools receive
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only anonymised, aggregated data. Your payment details are transmitted over encrypted connections and are never stored in plain text on our servers. Retention periods vary by data type: transaction records are held for as long as applicable financial or legal obligations in your eligible region require,
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while session and device logs are purged on a rolling schedule. You may request a copy of the data we hold about you or ask us to correct inaccuracies at any time by reaching our support team through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.